Privacy Policy

1. Introduction

At 2160IPTV, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming services.

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services:

Personal Information:

• Name and contact information (email address, phone number)
• Payment information (credit card details, billing address)
• Account credentials (username, password)
• Communication preferences
• Customer support interactions

Technical Information:

• Device information (type, model, operating system)
• IP address and location data
• Viewing history and preferences
• App usage statistics
• Connection quality and performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain our IPTV streaming services
• Process payments and manage subscriptions
• Personalize content recommendations
• Improve service quality and user experience
• Provide customer support and technical assistance
• Send important service updates and notifications
• Comply with legal obligations and prevent fraud
• Conduct analytics and research to improve our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our services
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you have given explicit consent for sharing
• Safety: To protect the safety and security of our users and services

5. Data Security

We implement robust security measures to protect your personal information:

• Industry-standard encryption for data transmission and storage
• Secure payment processing through certified providers
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for security breaches

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account information: Retained while your account is active
• Payment information: Retained for billing and tax purposes
• Viewing history: Retained to improve recommendations
• Support communications: Retained for quality assurance
• Legal compliance: Retained as required by applicable laws

7. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing activities
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the Contact section.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic service functionality
• Performance Cookies: Help us analyze service usage and performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and trends

You can control cookie settings through your browser preferences, but disabling certain cookies may affect service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices in our applications

Your continued use of our services after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@2160iptv.com
• Support: support@2160iptv.com
• Website: 2160iptv.com/contact
• Response Time: We will respond to your inquiries within 30 days

13. Compliance and Certifications

We are committed to compliance with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable regional privacy laws

We regularly review and update our practices to ensure ongoing compliance with evolving privacy regulations.